Please follow the link below for the JAF Products Modern Slavery Act 2015 company statement.
Returns and Refunds Policy
We hope you are completely satisfied with your purchase from JAF PRODUCTS UK LTD. If, however, you would like to return or exchange a product then please read the instructions below before sending your item back. This will enable a smooth transaction.
If you decide that you do not want an item that you have ordered, It is important that the returned items are in the best possible condition, so please take reasonable care of them.
Please ensure that you obtain and retain a proof of posting when you return your goods. This is to protect you in the event that your goods are lost in transit. They remain your responsibility until they reach us.
We can arrange a collection on your behalf for a charge. To do so, please call 01823698810.
If you return a product you have purchased from us that you have taken reasonable care of and within seven working days from the day after delivery we will issue you with a full refund. The refund will be issued within 30 days of cancellation.
In the unlikely event that you receive faulty or damaged goods please call 01823 698810 to arrange collection of the goods. Please have our advice note number ready.
3. ORDERS AND CONTRACTS
3.1 By placing an order with the Company either via the Company’s telesales department or the Company’s website, the Customer is offering to purchase the Products on the basis of these Terms and Conditions. The Contract shall be formed when the Company acknowledges acceptance of the Customer’s order or delivers the Products to the Customer whichever occurs earlier.
3.2 The Customer is responsible for ensuring that the terms of any order are complete and accurate.
3.3 No pricing made available to the Customer in any way shall constitute an offer and the Company may amend its prices at any time. Prices are quoted exclusive of VAT which shall be charged if applicable.
3.4 The Contract is subject to availability of stock and the Company reserves the right to vary or alter the specification of Products without notice unless otherwise agreed in writing with the Customer.
3.5 The Contract constitutes the entire agreement between the parties and the Customer acknowledges that it has not relied on any statement, promise or representation made or given by, or on behalf of, the Company which is not set out in the Contract.
3.6 Any drawings, descriptions or serving suggestions contained in The List or any other of the Company’s brochures or on the Company’s website are produced for the sole purpose of giving an approximate idea of the Products. They shall not form part of the Contract or have any contractual force.
4. Risk in respect of Goods shall pass to the Buyer on delivery. When Goods are delivered by the Company’s own transport, delivery shall be deemed to take place at the moment the Goods are lifted from the delivery vehicle, When Goods are delivered by other means of transport, delivery shall be deemed to take place when the Goods are loaded on to the road or rail vehicle used unless specifically agreed otherwise in writing.
4A. The ownership of the Goods to be delivered by the Company will only be transferred to the Buyer when payment of all monies owing by the Buyer to the Company or our associated companies has been made in full. Where some of the Goods supplied by the Company have been paid for and some have not, the company shall be entitled to assume that any Goods disposed of are those that have been paid for, and that any Goods remaining are those for which payment has not been made. Until the date of payment the Buyer is required to store the Goods in such a way that it is clearly the property of the Company. Subject to the foregoing the Buyer has the right to sell the Goods before all outstanding liabilities between the Buyer and the Company have been paid.
4B. Unless ownership has been transferred, the Buyer shall not and shall have no power to mortgage, charge or otherwise encumber the Goods or dispose of them (otherwise than by resale in the ordinary course of the Buyers business) without the Company’s prior written consent but if the Buyer does so all monies owing by the Buyer to the Company shall (without prejudice to any other right or remedy of the Company) forthwith become due and payable.
4C. If at any time whilst any monies are due from the Buyer to the Company (howsoever the same shall have arisen) the Buyer shall deal with the Goods in any manner (save by resale or usage in the ordinary course of the Buyer’s business) adverse to the Company’s title or (being an individual) shall have a receiving order made against him or be made bankrupt or (being a Company) shall enter into liquidation, administration, company voluntary arrangements and other compromises, or appoint or have appointed a receiver, or if any Goods in the possession of the Buyer (whether the Company’s Goods or not) are seized under any execution or distress or any other form of legal processor, if the Buyer shall fail to pay the Company in full for the Goods (or any other Goods previously supplied by the Company) within 48 hours of service of formal written demand for payment then there upon the Buyer shall cease to be in possession of the Goods with the Company’s consent and its representative(s) shall be entitled to enter upon the premises of any Buyer and to remove such Goods and shall not be liable for any damage or injury reasonably done to any other property of the Buyer or in the Buyers possession during such removal and retaking of possession.
5. PAYMENT TERMS
5.1 Where credit is granted, unless otherwise agreed in writing, all sums payable in respect of Food and Non-Food must be paid without deductions within 14 days from the end of the calendar month in which the invoice was raised.
5.2 Failure to pay by the due date shall entitle the Company to suspend delivery of all unexecuted or future orders. The time for payment of the price of the Products shall be of the essence.
5.3 The Company reserves the right at any time in its absolute discretion to demand immediate payment of any account whether due or not and to take legal action to recover the debt and costs.
5.4 If payment is not made in accordance with this Condition, the Company reserves the right to charge Statutory Interest on the overdue balances for the period from the date on which payment became due until the date on which payment is made including any period after the date of any judgement or decree against the Customer. In addition each overdue invoice will attract a late payment compensation fee of £40.
5.5 In the event of any cheques, standing orders or direct debits due from a Customer to the Company being dishonoured, a charge of £45 (or such other sum as the Company may from time to time advise the Customer) will be made on the Customer’s account to cover bank and administrative costs.
5.6 The Company reserves the right in its absolute discretion to refuse to grant credit.
5.7 The Company may, at any time, without limiting any other rights or remedies it may have, set off any amount owing to it by the Customer against any amount payable by the Company to the Customer.
6.1 Deliveries of Products to the Customer shall be in accordance with the Company’s delivery schedule. The Company shall not be liable for any loss or damage whatsoever arising as a result of a delay or failure to deliver Products by a particular date or arising as a result of any cause beyond the Company’s control, including any force majeure event or the Customer’s failure to provide adequate delivery instructions. Time for delivery shall not be of the essence unless otherwise agreed by the Company in writing.
6.2 Delivery of Products shall be made by the Company to a reasonably accessible location at the Customer’s premises, or as otherwise agreed between the parties (“the Delivery Location”). The Customer shall allow the Company access to such premises and shall use best endeavours to ensure that a responsible person shall be at the place of delivery to take delivery of the Products and to sign for them. In the event of no such person being present at the time of delivery the Customer hereby consents to the Company leaving the Products at what appear to be the premises nominated by the Customer as the place of delivery, and when the Products are so left, risk in the Products shall pass to the Customer and no liability shall remain with the Company in respect of the Products.
6.3 Delivery of the Products shall be completed on completion of unloading of the Products at the Delivery Location.
6.4 If the Customer fails to take delivery or fails to give the Company adequate delivery instructions at the time stated for delivery then without prejudice to any other right or remedy available to the Company, the Company may do one or more of the following:
6.4.1 charge the Customer the cost of carriage of the refused delivery both to and from the premises of the Customer in addition to the Company’s administration charges involved;
6.4.2 charge the Customer the full cost price of the Products and a sum in respect of its loss of profit provided that the Company shall use its reasonable endeavours to mitigate such loss;
6.4.3 where the delivery includes Equipment, store the Equipment until actual delivery and charge the Customer for the reasonable cost (including insurance) of storage;
6.4.4 sell the Equipment at the best price readily obtainable and charge the Customer for any shortfall below the price under the Contract.
6.5 The Company may deliver the Products by instalments, which shall be invoiced separately. Any delay in delivery shall not entitle the Customer to cancel any other instalment.
7. ACCEPTANCE AND CLAIMS PROCEDURE
7.1 The Customer must check that the quantity and specifications of Products delivered correspond with the Contract before signature of the delivery note.
7.2 Claims in respect of short deliveries or damage to Products reasonably visible on inspection must be made to the Company within 24 hours of the time of the delivery which gives rise to the claim. The Customer must retain damaged Products for inspection and collection. Credit will only be granted by the Company if the provisions of this Condition are complied with.
8. CANCELLATION OF CONTRACT
The Contract may not be cancelled by the Customer without the written consent of the Company. The Company reserves the right upon consent being given to levy a cancellation charge of not less than 20% of the Products which are the subject of the Contract to cover the Company’s losses arising from the cancellation. Customer Nominated Products and Sourced Products ordered on behalf of the Customer cannot be returned, unless the manufacturer agrees to accept them. Where this is not the case the Customer shall purchase all such Customer Nominated Products and Sourced Products from the Company within 14 days.
9. INSOLVENCY OF CUSTOMER
In the event that:
9.1 the Customer makes any voluntary arrangement with its creditors, proposes to enter into a company voluntary arrangement, enters into administration, is unable to pay its debts as they fall due, makes application to a Court to suspend enforcement action against it, goes into liquidation (in the event that the Customer is a company) or becomes insolvent, enters into a trust deed or voluntary arrangement for the benefit of its creditors (in the event that the Customer is an individual or firm), or if the equivalent occurs under any jurisdiction; or
9.2 an encumbrancer takes possession of, or a receiver or administrative receiver is appointed over, any of the property or assets of the Customer; or
9.3 the Customer suspends any payments hereunder or ceases, or threatens to cease, to carry on business; or
9.4 the Company reasonably considers that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly;
then without prejudice to any other rights or remedies available to the Company, the Company shall be entitled forthwith to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Customer and if the Products have been delivered but not paid for, the price shall become immediately payable notwithstanding any previous agreement to the contrary.